Warranty Claims Coordinator

SUMMARY

The Warranty Claims Coordinator owns company warranty claims process end to end — filing claims with warranty providers, creating Purchase Order claims returns in ServiceTitan, and processing vendor credit memos — and supports the AP team on vendor and brand communications. This is a full-time, remote (offsite) role.

JOB RESPONSIBILITIES

• File warranty claims with company warranty providers.
  
• Create Purchase Order claims returns in ServiceTitan.
  
• Process all vendor credit memos received in the AP inbox.
  
• Review job details in ServiceTitan to confirm potential warranty jobs are properly tagged.
  
• Follow up with warranty providers on the status of warranty refunds.
  
• Support the company AP team with vendor and brand communications regarding payment status.
  
• Assist with vendor statement reconciliations.
  

QUALIFICATIONS

• Experience in Accounts Payable and/or Procurement.
  
• In-depth knowledge of Microsoft Outlook and Excel.
  
• Experience with ServiceTitan or similar field service management software is a plus.
  
• Strong attention to detail and organizational skills.
  
• Clear, professional communication with vendors and internal teams.
  
• Comfortable working independently in a remote role.
  
  

JOB REQUIREMENTS

• Should be willing to accept a long-term work-from-home arrangement
  
• Should be amenable to a permanent night shift schedule