We are seeking a proactive and technically capable Field Network Engineer to support our ISP (Internet Service Provider) / Telecom field operations. The role focuses on the on-site delivery of technical services, including installation, maintenance, troubleshooting, and customer support for broadband and network infrastructure. Key Responsibilities: ● Carry out on-site installation of internet services, routers, modems, fiber ONT/ONU devices, and other telecom equipment. ● Diagnose and resolve technical faults in broadband, leased line, or fiber connectivity at customer premises. ● Perform fiber splicing, signal testing, and basic network configuration for enterprise and home users. ● Coordinate with backend NOC (Network Operations Center) to resolve escalated field issues and ensure service uptime. ● Document service calls, installations, fault resolutions, and customer sign-offs daily. ● Conduct preventive maintenance checks and audits of field assets and junction boxes (FDPs, OFC routes). ● Educate end-users on device handling, safety, and simple troubleshooting techniques. ● Adhere to SLA timelines for fault resolution and installation, maintaining customer satisfaction. ● Maintain inventory of field tools, consumables, and ensure proper handling of company assets.

Requirements

Candidate Requirements: ● Qualification: Diploma in Electronics, Telecommunications, or related stream. Freshers can apply ● Experience: 0–3 years in field service roles in ISP/telecom sector preferred. ● Hands-on experience in using tools like OTDR, splicing machines, and signal testers (preferred). ● Must possess a two-wheeler and a valid driving license. ● Willingness to travel locally and work on rotational shifts/weekends if required.

Benefits

Salary + Incentives + Insurance+Allowances

المهارات المطلوبة

Fiber splicingOTDR operationSplicing machine operationSignal testing and analysis (using signal testers)Installation and configuration of routers, modems, ONT/ONU devicesBroadband, leased line, and fiber fault diagnosis and troubleshootingBasic network configuration for enterprise and home usersCoordination with NOC and incident escalationDocumentation of service calls, installations, and customer sign-offsPreventive maintenance and field asset audits (FDPs, OFC routes)Customer communication and end-user training on device handling/troubleshootingInventory management and handling of field tools and consumablesTwo-wheeler operation and valid driving license for local travelAdherence to SLA timelines and time management

وظائف مشابهة