NOC Tier 1 Support Engineer (Onsite)

Join our team as a NOC Tier 1 Support Engineer to provide first-level technical support for VoIP systems. You’ll troubleshoot issues, manage PBX and VoIP platforms, monitor systems, and ensure excellent customer experiences.

Key Responsibilities:

• Provision and configure VoIP services, extensions, and PBX settings.
  

• Troubleshoot call quality, connectivity, and device issues.
  

• Monitor systems and resolve tickets efficiently within SLA.
  

• Document resolutions and maintain internal knowledge base.
  

• Communicate clearly with customers and escalate complex issues.
  

Tools & Platforms: HubSpot, Avaya, CoreDial, SkySwitch, Splashtop, AWS, 888VoIP

Why Join Us:
Be part of a dynamic team where your work ensures smooth communications for our clients. High performers proactively solve problems, maintain system stability, and deliver top-notch support.

Requirements

• Experience in technical support or NOC/Helpdesk environment.
  
• Basic VoIP, SIP, and PBX knowledge.
  
• Strong troubleshooting and communication skills.
  
• Detail-oriented, reliable, and able to manage multiple tickets.
  

Benefits

• Paid Leaves & Birthday Off: Take time when you need it, and convert unused leave into cash! Plus, enjoy an extra day off on your birthday.
  
• Comprehensive Health Insurance: Coverage starts from day one and extends to one dependent.
  
• Performance-Based Salary Increase: Enjoy a raise after regularization
  
• Annual Salary Adjustments: We recognize long-term commitment with yearly salary increases.
  
• Employee Recognition: Be rewarded for your hard work with incentives and recognition.
  
• Engaging Team Activities: Join in on Family Days, Summer Splash, and other fun events that strengthen the iReply community.