DTS Tester

Key Requirements:

• Proven experience in Contact Center testing environments.
• Hands-on experience with Cyara for automated and end-to-end testing.
• Experience testing IVR, call flows, routing, reporting, and agent desktop applications.
• Strong understanding of Contact Center platforms
• Ability to create test cases, execute test scenarios, and manage defect tracking.
• Experience with UAT, SIT, and regression testing.
• Strong communication and stakeholder management skills.