Onsite Support Technician - Hybrid

Company Overview: 
CompassMSP is a rapidly expanding, award-winning technology solutions provider in the booming managed services space. Our vision is to be the North American leader in delivering and supporting technology solutions for small & mid-sized businesses, and we are driven by our mission and core values to be a great place to work and a great company to work with. We have garnered top industry recognition for our thought leadership, growth, and workplace culture.

An On-site Support Technician will provide exceptional customer service to key CompassMSP client(s). A successful person in this position will be a creative and efficient troubleshooter with the ability to work comfortably with all levels of users both in-person and virtually. They must also be motivated by owning the primary support experience of the client, while also balancing the needs of the CompassMSP Service Desk Team as needed.

Responsibilities

A successful Onsite Support Technician II will be able to: 
 

• Troubleshoot the following
  • Virtual Machines and Servers
  • Active Directory, Domain Name Server (DNS), Virtual Private Networks (VPN)
    • Disc space allocation, wireless access points, network performance monitoring systems, and system logs
• SonicWALL firewalls
• Microsoft SharePoint
• Mac OS X desktops/laptops
• Dell and HP servers/desktops/laptops
• Windows desktops/laptops (Windows10 and 11)
• Servers - 20162019 2022 2025R2 Standard
  • Maintain and troubleshoot network servers, operating system software, routers, switches, Office 365
  • Perform basic network to ensure systems are operational and running at peak performance
• Experience with security best practices and remediation
• Provide assistance and to other team members and assistlead engineers on projects as needed
• Provide backup and disaster recovery services as required
• Provide base level VOIP support as required 

 

Requirements

Who you are: 
A detail-oriented self-starter who takes ownership of your job responsibilities, and can communicate effectively with teammates, clients, and vendors. You work best in a fast-paced environment. You enjoy organization metrics, analytics, team camaraderie, and multitasking.

• 3+ years recent, relevant experience in an IT helpdesk role 
• Working knowledge of systems hardware, printers, scanners, and other peripheral devices
• Working knowledge of layer 1 and layer 2 switching
• Exchange / Office 365 Support and understand Active Directory
• O365 Admin / Azure Active Directory Support
• Strong critical and analytical problem-solving skills
• Excellent verbal and written communication
• Exceptional attention to detail and highly organized
• Comfortable multi-tasking
• Comfortable with being CompassMSP representative while onsite with clients
• Require a valid driver's license

Preferred Qualifications

• Preferred certifications: A+, Network +, Windows Desktop
• Preferred work experience: Managed Service Provider or consulting environment
• Preferred systems experience: ConnectWise, Automate Control and Manage

Benefits

What we offer: 

• Competitive salary
  • Quarterly bonuses
• Progressive PTO
  • Flexible, unlimited 
• Medical/Dental/Vision/Life/Disability coverages available
• 401(k) with company match
• Career Development and Coaching
• Fun work environment!