Telesales Supervisor

We are looking for a results-driven Telesales Supervisor to lead and manage our telesales team, ensuring
the achievement of sales targets, productivity, and quality standards. The role will be responsible for
coaching team members, monitoring performance, improving sales processes, and ensuring a strong
customer experience throughout the sales journey.
RESPONSIBILITIES

• Supervise and manage the daily activities and performance of the Telesales team.
• Set clear individual and team sales targets and ensure consistent achievement.
• Monitor key performance indicators including calls, conversion rates, sales value, productivity, and target achievement.
• Conduct regular coaching, feedback, and performance reviews for telesales Agents.
• Identify performance gaps and implement action plans to improve individual and team results.
• Monitor calls and ensure adherence to telesales scripts, processes, and quality standards.
• Support the team in handling challenging cases and resolving sales-related issues.
• Work closely with Sales, Operations, and other relevant teams to improve the overall sales process.
• Ensure accurate and timely updating of sales activities and customer information on the CRM/ system.
• Motivate the team through regular communication, recognition, and performance initiatives.
• Support onboarding and training of new telesales Agents.
• Prepare and share regular performance reports and insights with management.
• Contribute to developing and improving telesales strategies, processes, and best practices.
• Prepare and manage weekly agent schedules to ensure optimal coverage and operational efficiency.

REQUIREMENTS

• 3–5 years of experience in telesales/Customer Service, inside sales, or a similar sales environment.
• Previous experience in a supervisory or team-lead role is mandatory.
• Proven track record of achieving sales targets and managing sales performance.
• Strong understanding of telesales techniques, sales funnels, and conversion metrics.
• Strong coaching, communication, and team management skills.
• Ability to analyze performance data and translate insights into actionable improvements.
• Target-oriented, proactive, and highly organized.
• Good knowledge of CRM systems and Microsoft Excel/Google Sheets.