Deputy Manager - Operations

The Operations Manager – Meter Installation is responsible for planning, executing, and monitoring large-scale smart meter installation activities under AMISP projects. The role ensures achievement of installation targets, adherence to quality and safety standards, resource optimization, and effective coordination with DISCOMs, vendors, and field teams.

Key Responsibilities

• Lead end-to-end smart meter installation and replacement operations across assigned project locations.
  
• Develop installation plans and deployment strategies to achieve project milestones and productivity targets.
  
• Manage field installation teams, supervisors, contractors, and vendor partners.
  
• Monitor daily installation progress, commissioning status, and meter activation performance.
  
• Ensure adherence to installation SOPs, quality standards, and safety guidelines.
  
• Coordinate with DISCOM officials, consumers, local authorities, and project stakeholders for smooth execution.
  
• Track manpower productivity, material utilization, and project resource requirements.
  
• Resolve field-level operational challenges and escalate critical issues as required.
  
• Ensure timely availability of meters, accessories, installation kits, and related materials.
  
• Monitor installation quality through audits and corrective action mechanisms.
  
• Review operational dashboards and generate daily, weekly, and monthly progress reports.
  
• Drive process improvements to enhance installation efficiency and customer experience.
  
• Ensure compliance with contractual obligations, SLAs, and regulatory requirements.
  

Required Qualifications

• Bachelor's Degree in Electrical, Electronics, Instrumentation, Mechanical Engineering, or a related field.
  
• MBA/Operations Management qualification is an added advantage.
  

Experience

• 8 to 15 years of experience in utility operations, smart metering, power distribution, or large-scale field deployment projects.
  
• Minimum 3 to 5 years of experience managing meter installation or field operations teams.
  
• Experience in AMISP, AMI, RDSS, or Smart Grid projects is preferred.
  

Key Skills

• Smart Meter Installation & Commissioning
  
• Field Operations Management
  
• Workforce Planning & Deployment
  
• Vendor & Contractor Management
  
• Utility Operations
  
• Project Execution & Monitoring
  
• Quality Assurance & Audits
  
• Safety Compliance
  
• MIS Reporting & Data Analysis
  
• Stakeholder Management
  
• Problem Solving & Escalation Management
  

Preferred Skills

• Understanding of AMI ecosystem, HES, MDM, and communication technologies.
  
• Knowledge of RF Mesh, Cellular (2G/4G/NB-IoT), and PLC-based smart metering solutions.
  
• Familiarity with DISCOM operational processes and RDSS programs.
  
• Experience with mobile workforce management and project tracking tools.