Senior Analyst - Client Service & Operations

Overview

Analyst will be responsible for conducting verifications as per client requirements. Analyst will be involved in conducting verifications of stated credentials shared by clients & share the final verification report with them with no compromise on the quality within the turn-around time agreed as per SLAs & manage the relationship with the clients to its core satisfaction.

Roles & Responsibilities

• Review the consent, documents & data submitted by the client.
  
• Initiate the checks for the cases received & conduct primary verification of specified antecedents.
  
• Raise & resolve insufficiencies & discrepancies to the client / employee / vendor as required.
  
• Prepare & share final reports & ensure the adherence of the TAT.
  
• Maintain the quality of the reports & consistently deliver quality services to the client.
  
• Maintain healthy client relationships & ensure client satisfaction to its core.
  
• Get the client feedback at regular interval & take the corrective actions towards being better than before.
  
• Share the progress reports & expected outcomes with the respective authorities.
  

Requirements

The Successful Applicant

• Demonstrates high level of integrity, values, principles & work ethics.
  
• Possess high level of commitment & the ability to work autonomously.
  
• Proven track record of achieving goals.
  
• Skilled at leveraging resources & relationship building.
  
• Possess the ability to work under stringent deadlines & challenging client conditions.
  
• Possess good data analytical skills, problem solving skills & adaptability.
  
• Well-developed interpersonal skills, with an ability to work well in a team environment.
  

Benefits

Why Join Us?

• A space to think freely, experiment & learn.
  
• Empower yourself with the Opportunities to grow.
  
• Work in an environment that is conducive for your well-being.
  
• Employee friendly practices that ensures a healthy work life balance.
  
• Growth, rewards & recognition for your commendable performance.
  
• A vibrant & friendly team who guides you through thick & thin.
  

Culture Code

• Experiment without Fear
  
• Improve Continuously
  
• Do the Impossible
  
• Speak Up Your Mind & Heart
  
• Be Yourself
  
• Enjoy the Ride
  

We Believe In Living By What We Preach.