English-Speaking AI Customer Support Specialist

We're partnering with a leading global customer experience provider to recruit English-speaking AI Customer Support Specialists in Lisbon, Portugal, supporting an innovative international company developing some of the world’s most advanced AI and generative AI technologies.

This is a full-time, 40-hour-per-week position operating on a 24/7 rotating shift schedule, with schedules provided in advance. You’ll support both consumers and business users while gaining hands-on experience within the rapidly evolving AI industry.

Your Role:

• Support customers across multiple communication channels

• Resolve billing, invoicing and account access enquiries

• Troubleshoot platform and product-related issues

• Guide customers on using products and features effectively

• Deliver timely, accurate and high-quality customer support

Your Qualifications:

• Fluent English, written and spoken

• Strong interest in AI and new technologies

• Excellent communication and problem-solving skills

• Customer-focused and comfortable troubleshooting issues

• Previous customer service or technical support experience is an advantage

• Comfortable working with rotating shifts in a fast-paced environment

The Offer:

• Competitive salary package + performance bonus

• Meal allowance

• Holiday and Christmas allowances

• Private health and dental insurance

• 22 days of annual leave

• Comprehensive initial training

• Professional development and career growth opportunities

• International working environment in Lisbon

• Opportunity to work closely with cutting-edge AI technology

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