Centre Manager

NOTE: People and Partners Group is currently hiring for various roles across industries. For more opportunities, visit www.peopleandpartnersgroup.com/jobs or send your CV to careers@peopleandpartnersgroup.com

About People and Partners Group
People & Partners Group (PPG) is a leading Pan-African executive search and strategic human capital partner, headquartered in Accra, Ghana. We excel in placing C-suite and senior leaders across Africa and beyond, with a 98% retention rate, 5-days TAT, 15-day completion timeline, access to 100K+ top talents, and 1-year+ free replacement guarantee.

Our services include Executive Recruitment, Employer of Record (EOR) and HR Outsourcing, helping international organizations hire, pay, and manage talent compliantly across African markets without setting up local entities, alongside Payroll Management, Compensation Structuring, Performance Management, HR Audit, Salary Surveys, and Corporate Training.

We serve multinationals and high-growth businesses, including Fortune 500 companies, across FMCG, Construction, Heavy Industry, Real Estate, Technology, Agriculture, Healthcare, and Manufacturing, expanding into key African markets, the UK, USA, and Middle East.

Compliant with global best practices, we co-design agile frameworks to drive your success.

Build Outstanding Teams with PPG. Join Africa's growth story.

About the Role
We are looking for a commercially driven Centre Manager to take full ownership of the performance, operations and customer experience of all retail stores and brands within our assigned centre in Ghana. This is a senior leadership role for an experienced retail professional with multi-brand management exposure and a strong understanding of the Ghanaian retail market.

Key Responsibilities
Sales & Commercial Performance

• Own the centre's sales targets across all stores and brands, driving growth through effective strategies and team accountability.
  
• Monitor performance, identify underperforming stores and implement targeted improvement plans.
  
• Collaborate with Brand Management and Marketing on campaigns, promotions and product launches.
  

Operations & Financial Management

• Oversee daily operations across all stores, ensuring compliance with SOPs, grooming standards and brand guidelines.
  
• Manage the centre's operating budget, monitor costs and drive efficiency without compromising standards.
  
• Ensure accurate sales reporting, daily reconciliation and prompt escalation of financial irregularities.
  
• Coordinate with Facilities and Maintenance for timely resolution of operational issues.
  

Customer Experience & Brand Standards

• Champion a customer-first culture, ensuring consistent delivery of premium service across all stores.
  
• Ensure compliance with international brand guidelines including visual merchandising, store ambience and product presentation.
  
• Oversee CRM and loyalty initiatives; monitor customer feedback and ensure effective complaint resolution.
  

People Leadership

• Lead, coach and manage Store Managers and retail teams, setting clear performance expectations and conducting regular reviews.
  
• Identify training needs and coordinate development interventions to strengthen sales and operational capability.
  
• Support recruitment, succession planning and effective employee relations in collaboration with HR.
  

Inventory, Compliance & Loss Prevention

• Oversee stock accuracy, availability and timely replenishment across all stores.
  
• Monitor shrinkage, damages and variances; ensure timely investigation and escalation.
  
• Ensure compliance with company policies, internal controls, loss prevention measures and applicable Ghanaian regulations.
  

Stakeholder & Mall Management

• Maintain effective working relationships with mall management, landlords and service providers.
  
• Represent the company at mall meetings and escalate centre-wide operational issues promptly.
  

Requirements

• Bachelor's degree or HND in Business Administration, Retail Management, Marketing or a related field.
  
• Minimum of 6–8 years' retail experience, including at least 3 years in a multi-store or centre management role.
  
• Proven experience in fashion, premium/luxury or lifestyle retail with a track record of hitting sales targets.
  
• Experience managing multiple brands within a shopping centre is strongly preferred.
  
• Familiarity with international brand standards, franchise operations and the Ghanaian retail market.