Villa Manager/Supervisor

Position Title : Villa Manager

Job Purpose

The Villa Manager is responsible for ensuring the seamless day-to-day operation of the villa, delivering an exceptional guest experience, coordinating private events, managing staff schedules, and attending to guests' personal requirements with the highest level of professionalism, discretion, and hospitality.

Key Responsibilities

Guest Relations & Personal Assistance

• Act as the primary point of contact for villa guests and provide personalized assistance throughout their stay.
  
• Manage guest schedules, appointments, and special requests.
  
• Anticipate guest needs and deliver tailored experiences to enhance comfort and satisfaction.
  
• Address guest enquiries, concerns, and complaints promptly, professionally, and empathetically.
  
• Monitor guest feedback and implement improvements to ensure an exceptional guest experience.
  

Event Planning & Coordination

• Coordinate, plan, organize, and oversee private events hosted at the villa.
  
• Liaise with vendors, suppliers, and service providers to ensure successful event execution.
  
• Ensure all event logistics, staffing requirements, and guest expectations are met.
  

Concierge Services

• Arrange and book dining reservations, excursions, transportation, entertainment, and leisure activities based on guest preferences.
  
• Provide recommendations and personalized itineraries to enhance the guest experience.
  
• Coordinate with external service providers to ensure timely and quality service delivery.
  

Villa Operations Management

• Oversee the day-to-day management and maintenance of the villa to ensure the highest hospitality standards.
  
• Conduct regular inspections to ensure the villa is maintained in excellent condition.
  
• Coordinate with maintenance, housekeeping, and service providers to address operational requirements.
  

Staff Management

• Monitor, organize, and manage schedules, duties, and activities of villa employees.
  
• Ensure adequate staffing levels to meet operational and guest requirements.
  
• Supervise staff performance and promote a culture of professionalism, efficiency, and exceptional service.
  
• Provide guidance and support to villa employees to maintain high service standards.
  

Requirements

Qualifications & Experience

• Bachelor's degree in hospitality management, Hotel Management, Business Administration, or a related field preferred.
  
• Minimum 3-5 years of experience in luxury hospitality, villa management, concierge services, or a similar role.
  
• Experience managing VIP guests, private residences, or luxury villas is highly desirable.
  

Key Skills & Competencies

• Exceptional customer service and hospitality skills.
  
• Strong organizational and event management abilities.
  
• Excellent communication (in Tagalog & English) and interpersonal skills.
  
• Ability to handle confidential information with discretion.
  
• Strong problem-solving and conflict-resolution skills.
  
• Attention to detail and a proactive approach to guest satisfaction.
  
• Ability to multitask and work in a fast-paced environment.
  
• Leadership and team management capabilities.
  

Working Location: Dubai, UAE

Core Objective: Deliver a world-class luxury hospitality experience while ensuring smooth villa operations, exceptional guest satisfaction, and efficient staff coordination.