Executive – (Case & Communications Management)

Hiring: Customer Support & Operations Executive

📍 Location: Colaba, Mumbai (Work from Office)
💰 Salary: Up to ₹28,000–₹30,000 per month (based on experience and interview)
💼 Experience: 0–2 years (freshers can apply)
🎓 Qualification: Graduate or above
🕒 Working Hours: 10 AM – 7 PM
📅 Working Days: Monday to Friday | Saturday & Sunday off

Key Responsibilities:

• Handle customer queries via email, WhatsApp, and calls.

• Process IVR data, transcripts, and callbacks.

• Conduct user onboarding calls and route cases as per SOPs.

• Update the Case Board and maintain accurate documentation.

• Ensure timely task completion within defined TATs.

Required Skills:

• Good written and verbal communication.

• Basic MS Excel and computer knowledge.

• Strong attention to detail and accuracy.

• Ability to follow SOPs and manage multiple tasks.

• Tech-savvy, proactive, and willing to learn.